Frequently Asked Questions

Most appliance repairs range from $89 to $400 depending on the appliance type and the specific issue. Our diagnostic fee is $89, which we waive if you approve the repair. Refrigerator repairs typically run $150-$400, washer repairs $100-$350, dryer repairs $100-$325, dishwasher repairs $100-$300, and oven repairs $125-$400. We provide a written quote before starting any work.

No. Our diagnostic fee and repair rates are the same whether you call at 2pm on a Tuesday or 2am on Christmas morning. We're genuinely available 24/7 with no after-hours surcharge.

For Woodbridge, Dale City, Lake Ridge, and nearby areas, we typically arrive within 1-2 hours. For broader Northern Virginia locations, expect 2-4 hours. Same-day service is available for most calls received before noon.

All of them. We service Samsung, LG, Whirlpool, GE, Maytag, Kenmore, Frigidaire, KitchenAid, Bosch, Sub-Zero, Viking, Amana, and any other brand you have in your home. Our technicians carry brand-specific parts and diagnostic tools.

Yes. Every repair comes with a warranty covering both parts and labor. If the same issue recurs within the warranty period, we return and fix it at no additional cost. Warranty terms vary by repair type.

We serve the entire 571/703 area code region of Northern Virginia. Our primary areas include Woodbridge, Dale City, Lake Ridge, Dumfries, Manassas, Gainesville, Bristow, Lorton, Springfield, Fairfax, Centreville, Chantilly, Alexandria, Arlington, Reston, Herndon, Sterling, Ashburn, and Leesburg.

Yes — the $89 diagnostic fee is applied as a credit toward the repair cost when you approve the work. You only pay the diagnostic fee if you decline the repair.

Our primary focus is residential appliances. For commercial refrigeration, dishwashers, or cooking equipment in restaurants or businesses, we recommend contacting a commercial appliance specialist.

As a general rule: if the repair cost is more than 50% of what a new comparable model costs, and the appliance is past 75% of its expected lifespan, replacement usually makes more sense. We always give you an honest recommendation based on the specific situation.

We accept all major credit cards, debit cards, and NFC mobile payments (Apple Pay, Google Pay). Payment is due upon completion of the repair.

Yes. An adult (18+) needs to be present during the service call to authorize the repair, provide access to the appliance, and review the completed work.

Most appliance repairs take 30 minutes to 2 hours. Simple fixes like belt replacements or thermostat swaps are done in under an hour. Complex repairs involving sealed systems or control boards can take longer.

We can provide general price ranges over the phone based on the symptoms you describe. However, an accurate quote requires an on-site diagnostic because the same symptom can have multiple causes with different repair costs.

Clear access to the appliance, note any error codes displayed, remember when the problem started and any unusual sounds or symptoms, and have the appliance model number ready if possible (usually on a label inside the door or on the back).

Yes. Every technician on our team has passed a background check, holds valid Virginia licenses, and carries full liability insurance. We take the safety of your home seriously.